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WEB AND MOBILE APP PRIVACY POLICY

Introduction

This Privacy Policy explains the nature, purpose, use, and exchange of personal data and other information collected from users of Priomedical Limited that owns and operates the My Musawo Services ( the "App", "Software", "Brand"). We are dedicated to safeguarding and respecting your personal information. Please read this Privacy Policy carefully before using the Platform since it is legally obligated.Please contact us with any questions or concerns about our Privacy Policy using the contact information given below.

Personal Data We Collect

We acquire personal data when you use and interact with the Website and Services, as well as from third-party sources in some situations. This covers situations such as:
  • Make an account on the App.
  • Register your email on the Website.
  • Timestamp for policy approval (date and time, IP address, location).
  • Use the Website and App to send inquiries to Health Experts.
  • Look for Health Experts or open appointments with Health Experts.
  • Send medical or health information to send Health Experts.
  • Provide information voluntarily in free-form text areas on the Website or App;
  • Take surveys and questionnaires.
  • Provide feedback and evaluations to Health Experts.


Identifying Information

We may ask you to share personal data that identifies you or could be used to identify you to provide you with our Services, such as your first and last name, gender, physical address, email, and phone contact information. Inquiries, queries, and comments sent by Users and Visitors via the Website, App, or other means may contain personal data.

Non-Identifying Information

We also gather information about your visit to the Website and App, such as:
  • Your Internet Service Provider;
  • The operating system that the accessing system employs;
  • The duration of your session;
  • An Internet Protocol (IP) address;
  • Any additional data and information of a similar nature that might be utilized in the case of an attack on our information technology systems.

This information is considered personal data under the rules of certain jurisdictions, however, it cannot be used to personally identify you.How We Use Personal DataWe use the personal data we collect to:
  • Deliver the Website and App’s content;
  • Optimize our website and App's content
  • Send you newsletters, updates, or other news about the Services. You can unsubscribe from these mailings by following the unsubscribe instructions or by contacting us directly.
  • Communicate with you in the context of delivering our Services, such as following up on queries, and answering your questions;
  • Request your input on the Website and App.
  • Administer or otherwise carry out our duties under any contract you have with us;
  • Anticipate and address Website and App related issues;
  • Investigate, prevent, or take action in cases of unlawful activity, suspected fraud, breaches of App or Website policies, or as otherwise required by law.


In addition to the particular objectives listed in this section for which we may handle your personal data, we may additionally treat your personal data if it is essential for us to:
  • Respond to requests from law enforcement, subpoenas, and court orders, or comply with a legal duty to which we are bound;
  • Establish, exert, or defend against legal claims;
  • Protect your essential interests or those of another natural person.

If you submit a message to My Musawo, it may be saved to analyze it, gather statistical data, enhance our services and support, or contact you.

How We Disclose Personal InformationWe share your personal information with data processors to help us manage and run our Website and App. Data Processors, for example, help us with data and site hosting, payment processing, and email communications. These Data Processors have access to your personal data only to carry out particular duties on our behalf and are not permitted to disclose or use it for any other reason. Furthermore, we require such Data Processors to enter into contractual agreements requiring them to treat personal information confidentially, maintain proper security, and utilize personal information only as needed to meet their specified business purpose.

Data Retention and Data ErasureWe save the following personal information about Users and Visitors:For as long as is required to keep a record of transactions for financial reporting, auditing, and compliance reasons, as well as to comply with our legal duties, settle disputes, and enforce agreements, and as otherwise authorized by relevant law.

We may also anonymize data by deleting any personally identifying components. In such situations, we may keep such data forever.

Cookie PolicyTo improve operation, the Website employs cookies and web beacons (e.g., user ID and password prompts and various other user experience enhancements). These cookies may be provided by a first party or a third party. We may also employ web beacons in conjunction with e-mails sent on our client's behalf. Web beacons are used to collect information such as e-mail openings, link clicks, and other campaign data. The Website may also collect limited information about visitors to the Website (user-agent, HTTP referrer, last URL requested by the user, client-side and server-side clickstream); we use this information to assess general traffic trends and perform normal system maintenance.

  • The cookies used on the Website are classified as follows (cookies may belong to more than one category):
  • Essential cookies: Cookies that enable fundamental functioning; genuinely essential cookies that do not require consent (for example, account login cookies);
  • Cookies that are not technically necessary but improve the user experience (for example, remembering user preferences);
  • Analytics cookies: first- or third-party cookies used to measure website visits and use trends (for example, Google Analytics; and
  • Marketing cookies are used to serve targeted advertisements and monitor visitors across third-party sites.
You can refuse to accept cookies by changing the settings on your browser; however, you may not be able to access the full functionality of the website if you do so.We may use a consent tool to preserve a record of Data Subjects' permission to Cookies, and Data Subjects may use the consent tool to alter their cookie settings.

SecurityTo secure the confidentiality, integrity, and availability of the information that we collect, receive, store, and transfer, we employ reasonable administrative, physical, and technological precautions. However, no technique of Internet transmission or electronic storage is completely safe; so, we cannot guarantee its full security. While we make every effort to preserve the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent "hackers" or other unauthorized individuals from illegally accessing or gaining information.

You are responsible for keeping any username and password you use in conjunction with our services private. Make sure you sign out after each session to help prevent unwanted or inappropriate use. If you share your login or password with others, they may get access to your personal information at your expense. If you feel your login or password has been hacked, you should change it immediately and call support. We retain the right to automatically lock or suspend accounts that have attempted to log in using incorrect passwords several times. If you believe this has occurred, please contact support.

Privacy of ChildrenIt is equally vital to us to protect the privacy of all minors. The Website and App are not intended for children under the age of eighteen (18) years, and you hereby acknowledge that you are over the age of eighteen (18) years, or the legal age of majority in your jurisdiction if that jurisdiction has an older age of majority, at the time you use the Website and App.

Complaints ResolutionWe are dedicated to answering your queries and criticism about the use of your personal information. If you are worried about how we manage your personal data, you have the right to file a complaint and have it resolved quickly. If you have any questions or want to make a complaint, please email us at info@mymusawo.com.

Updates to Privacy PolicyWe retain the right to change this Privacy Statement at any time. If My Musawo modifies the terms of the Privacy Policy, we will notify you by sending an email, placing a notice on our Website and App, or amending the date at the top of the Policy. Your continuing use of the Website or our App indicates that you agree to the new terms.

Please carefully review the modifications. You must cease using the App and the Website if you disagree with the Privacy Policy.Contact UsIf you have any concerns regarding this Privacy Policy or how to exercise your rights or other applicable rules, please contact us at info@mymusawo.com.
Last updated on 16th May 2022